General Information – Policies and Procedures
To make your visits to the Y comfortable and enjoyable, we are pleased to provide you with an overview of our facility. Our Welcome Center staff are happy to help if you have any questions. Thank you for choosing the Y!
Hours of Operation
Who We Are
The Hampshire Regional YMCA has a long established tradition of improving lives in our community. Since 1880, thousands of people have walked through the doors of our YMCA. The work we do every day is driven by the Y’s core values of Caring, Honesty, Respect and Responsibility. Our dedicated team considers it an honor and a privilege to be part of this vital social movement, for Youth Development, Healthy Living, and Social Responsibility.
Member Support: Scholarship Campaign
Your support helps to open our doors for those in need. Each year, our members graciously contribute to our scholarship campaign to benefit those in need in our community. From our childcare programs to our Wellness initiatives, our community is in need of the services the YMCA can provide with your support.
Donations to assist us in meeting these needs are accepted at any time.
Looking to have a great experience as a volunteer? We are always looking for people who want to volunteer in a wide variety of programs. Hours can be flexible. Applications can be found on our website or at the Welcome Center.
The YMCA is closed on the following days:
New Year’s Day, Labor Day, Easter Sunday, Thanksgiving Day, Memorial Day, Independence Day and Christmas Day.
Additional schedule changes may occur throughout the year and will be posted.
There are times the Y will close due to inclement weather. Please watch or listen for cancellations and/or closings on our website, www.hrymca.org and our Facebook page. Click here to view our winter weather policy.
The Hampshire Regional YMCA reserves the right to change fees or programs with a 30 day advanced written notice to members. Memberships may be terminated at the discretion of the YMCA staff for behavior deemed contradictory to the core values, and policies of the HRYMCA.
Your Membership Experience
Your Y membership provides much more than access to our state-of-the-art facilities and programs. It offers a sense of well-being and belonging. It represents a positive attitude toward health, wellness and each other. As a Y member, you have joined a fellowship of families – individuals of all ages, backgrounds and fitness levels – who have accepted the mission of enhancing their quality of life.
Your Y Membership Card
We’ll get to know you, but you’ll need to scan your card at each visit. For your safety and security, we’ll take your photo at the time of registration. Your membership card is valuable and important. It must be used each time you use the facility. Membership cards are non-transferable and if lost, there will be a $2 replacement fee.
We offer scholarship assistance based on household income and size, and review special circumstances like medical expenses and unemployment. Scholarship assistance can make it more affordable for you to benefit from everything we offer, from membership to swim lessons, summer camps and sports programs. Scholarships are made possible through the generous contributions of YMCA donors.
Financial Assistance applications are also available at the Welcome Center.
Gift certificates can be purchased at the Welcome Center and are available for programs, memberships, camps and personal training.
Daily passes for non-members may be purchased on a daily basis. Please see Welcome Center staff for rates.
We hope you won’t need a medical hold, but if you do, we’ll be here to help. With written notification from your physician, your membership may be inactivated during your recovery period for up to 12 months. Your membership may be reactivated without the rejoin fee upon your ability to return.
Travel holds are allowed for periods from 1-12 months, with documentation of travel outside the area. During the summer months, holds for any reason other than medical are allowed but incur a small fee each month to maintain your membership. If you rent a locker, rental fees must be paid during your absence in order to maintain it for your return.
At the Y, we believe that positive, lasting personal and social change can come about only when we all work together to invest in our kids, our health, and our neighbors. This strengthening of community—and the realization of a Y’s full potential—has the most impact when all Ys are open to all Y members and provide safe and welcoming environments for everyone. With Nationwide Membership, members can visit any participating Y in the United States and Puerto Rico through membership at their home Y, at no additional cost.
Wellness Insurance Reimbursement
Many health insurance carriers provide a health and wellness reimbursement plan. We can provide a letter of verification and receipts of payments for your membership. Check with your health insurance carrier on the specifics of their program.
At Our Core
Caring. Honesty. Respect. Responsibility. At the Y, they’re more than words, they’re words to live by. Character development has been at the heart of the YMCA movement since the beginning. We proudly incorporate our four core values into all of our programs, activities and interactions.
Member Code of Conduct
Based on our four core values, the following code of conduct ensures that all who enter our YMCA enjoy a safe, welcoming and comfortable environment.
We ask everyone to act in a manner that upholds these principles. When you use the Y, we expect you to behave in a way that shows respect and caring for others. This includes refraining from language or actions that could hurt or frighten another person, or behavior that falls below a generally accepted standard of conduct. In the rare instance that someone’s behavior threatens you as a member, staff or visitor, please report the behavior to a Y director. We will investigate any reported incident. Suspension or termination of membership privileges may result if it’s determined that a violation of the code of conduct has occurred.
Specifically, actions that do not show respect toward others, and are not permitted, include:
- Inappropriate attire. Provocative clothing, clothing with vulgar or profane writing or pictures is not allowed.
- For your safety, no glass water bottles may be used anywhere in the facility.
- Using angry or vulgar language including swearing, name-calling or shouting.
- Making physical contact with another person in an angry or threatening manner.
- Engaging in sexual activity or contact with another person.
- Harassing or intimidating by words, gestures, body language or any other menacing behavior.
- Solicitation of products or services on HRYMCA property.
- Stealing or other behavior that results in the destruction of property.
- Carrying or concealing any weapons, devices or objects that may be used as weapons.
- Using or possessing illegal chemicals or alcohol on Y property.
- Smoking. All Y facilities offer a smoke-free environment.
- Any other conduct of an inappropriate, threatening or offensive nature.
The Y is a family-oriented environment, and we ask you to please use good judgment at all times.
Athletic shoes and clothing must be worn during exercise in all workout areas of the facility. Shirts must be worn and clothing must be respectable. No jeans, bare midriff or sports bras. T-shirts with inappropriate slogans may not be allowed. If a staff member deems attire does not align with the core values you may be asked to change.
Youth and Child Facility Usage
Children under the age of 10 must be under the direct and active supervision of an adult in all areas of the facility at all times. The Y is a busy place, and we count on you to be responsible for the safety of your children while they are in your care. Parents of children attending a program may leave the building, but must return before the end of the program in order to pick up their child. All members age 12 years and older (12 and 13 year olds must have a guardian present) may participate in group exercise classes.
Youth Members ages 12-14 years may utilize the Wellness Center within the Y guidelines and recommendations for exercise without a parent or guardian present. In order to gain access to the Wellness Center, youth in this age group must complete a Wellness orientation with a parent or legal guardian present. Youth Members will gain the skills and etiquette necessary to increase their fitness confidence and comfort level in and around fitness facilities. All youth members who have completed a wellness orientation will receive a color-coded bracelet upon checking in at the Welcome Center. Youth members must be wearing a bracelet in order to utilize the Wellness Center and/or Free Weight Room.
Youth Members, ages 15-17 years may utilize the Wellness Center and Free-Weight Room within the Y guidelines and recommendations for exercise without a parent or guardian present. In order to utilize the free weight room, youth in this age group must complete a Free- Weight Room orientation.
Our Child Watch program is included in your membership for HRYMCA members who have Household Memberships. It includes four supervised age-appropriate rooms for children 6 weeks to 9 years of age. Our staff entertain and engage your children with fun, hands-on activities in a safe, nurturing environment while you workout or unwind. Each parent receives five 90-minute visits per week; no consecutive time blocks (two hours in between each visit); a maximum of one time block per day/per adult. Parents/guardians must remain at the Hampshire Regional YMCA facility while children are being cared for.
The Hampshire Regional YMCA is proud to provide a space for youth members 9 and older to come and relax, have fun, and enjoy each other’s company. The Youth Center is always staffed with two YMCA Youth Center staff and is open 7 days a week during the school year. Please visit the Youth Center for hours of operation.
Each calendar year has several program sessions. Members have a 2-week priority registration period, which begins 3-4 weeks before the start of the session. Non-member registration opens 2 weeks before a session begins. Session dates are available at our front desk. Members pay a reduced rate for programs.
Services for Fees or Trade
YMCA members, participants, and guests may not use Y facilities to provide services, such as personal training, basketball/swim coaching, etc, for fees or trade. Acting as an independent contractor in a Y facility may lead to membership suspension.
Cell Phone Usage
We value your privacy. Cell phone conversations are limited to the lobby area and offices. To respect the privacy and comfort of others, cell phone usage of any kind (including texting, listening to music, pictures etc.) is absolutely not permitted in the locker rooms or bathrooms.
Smoking is not allowed on the premises of the YMCA.
Gymnasium Code of Conduct
- No food or drink is allowed in the gymnasium.
- No changing of clothes in the gym or hallways.
- No street shoes or shoes that mark floors permitted in the gym.
- No gym bags or personal items allowed in the gym.
- Behavior contradicting the YMCA core values of caring, honesty, respect, and responsibility will not be permitted and membership privileges may be revoked.
- Coats, gym bags, and backpacks are not allowed in the Wellness Center or Group Exercise Studios.
- Appropriate fitness clothing is required.
- Orientations to the fitness center are offered for all members. Please take advantage of this benefit before you use the equipment.
- Clean, indoor athletic shoes and athletic clothing must be worn during exercise in all workout areas of the facility. Shirts must be worn. No bare midriff or sports bras.
- Return free weights to the appropriate racks when you are done.
- Please follow our cardio machine procedures and circuit etiquette. Do not rest on machines between sets if someone is waiting.
- The staff reserves the right to excuse a member from the fitness center if conduct is not in accordance with our guidelines.
- You must be at least 18 years old to use the upstairs locker rooms, the stretching room, the steam room, or the sauna.
- Users should consult physician before use.
- Showers are required before steam room or sauna use.
- Towels are required for sitting on benches in steam room or sauna. Water shoes or flip-flops are allowed, but no street clothes or sneakers are permitted.
- Shaving, lotions or any type of lather are not permitted in steam room or sauna.
- Exposure should not exceed 20 minutes in steam room or sauna.
(Complete rules are posted in the pool area)
- All persons are required to take a shower before entering the pool. Persons with communicable diseases or with open cuts or sores are not allowed in the pool.
- Band-Aids are not allowed in the pool.
- Admission to the pool will be refused to persons with infections such as fevers, rashes, foot infections, open wounds, etc. Persons wearing bandages for any reason are requested to remove them before being admitted to the pool.
- No food, drink, or gum is allowed in the pool area, except plastic water bottles.
- Only swimmers with proper swim attire will be admitted into the pool. This will be determined by the lifeguard.
- There will be no running on the deck, no pushing, and no horseplay (dunking, hitting, throwing, splashing, riding on shoulders, etc.) of any kind allowed.
- No back dives, flips or twists off the side of the pool. Diving is only permitted at the back wall in the 9ft area; otherwise entering the pool must be done feet first.
- Use of bathing caps is recommended. Long hair should be tied back.
- No spitting, spouting water, blowing the nose, or discharging bodily waste in the pool.
- Youth are required to pass a deep-end swim test in order to utilize the deep end of the large pool. After passing the test, they are required to wear a blue deep end bracelet each time they swim there. Please see aquatics staff for more information.
- Lifeguard has the option to swim test any member before entering the deep end or at any time the lifeguard determines as necessary.
- The lifeguard’s decisions in the pool area are final.